• Maquet Getinge Group
  • Westwood , NJ
  • Customer Service/Call Center
  • Full-Time
  • 415 Old Tappan Rd

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer and Datascope just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

Job Function Summary :

The Service Administrator reviews and reconciles field service orders against established department standards and ensures that they are processed in Getinge's ERP system within established guidelines and time frames. This position is also responsible for the creation and maintenance of install base (IB) records, including warranty and installation data. The Service Administrator prepares service histories as required to both internal and external customers as well as researches and resolves credit and collection issues.

Job Functions : (Primary essential duties and responsibilities)

  • Review field service orders for accuracy of data including inventory, line codes, discounting and description of work performed.
  • Process field service orders in line with Getinge operational standards
  • Work in conjunction with Field Service Management and Service Operations Management to resolve discrepancies.
  • Provide service history and service order reports upon request from internal and external Getinge customers.
  • Resolve billing discrepancies in conjunction with Getinge financial teams.
  • Contact customers to obtain or relay account information.
  • Monitor, maintain, and input data related to new installations and warranty dates into install base.
  • Projects and ad hoc reporting as assigned by Service Management.
  • Required Skills and Abilities:

  • High attention to detail and excellent organizational skills.
  • Positive, can do attitude with ability to multi-task and meet customer needs in an evolving environment.
  • Effective written and oral communication.
  • SAP or comparable experience required.
  • Must be able to interface with multiple levels of individuals, including Getinge management and external customers.
  • Intermediate skills in Microsoft Word, Outlook and PowerPoint.
  • Must be able to interface with multiple levels of individuals, including Getinge management and external customers
  • Experience and Education Requirements:

  • Associate s Degree or an equivalent combination of education and experience.
  • A minimum of 2 years experience in customer service, sales support, or an order-processing role.

  • Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

    We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world s most desired medtech company.

    Associated topics: fertilize, forklift, lawn, manage, plant, plant management, prune, ship, transplant, watering

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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